Get 15% OFF on all orders for Rasta Empire's Spring 2019 Sale!

Customer Service

We're committed to the highest level of customer satisfaction. Our customer service section will help answer your questions.

RETURNS & EXCHANGES

We want you to be 100% happy with your purchase from RastaEmpire.com.

• Unused or defective merchandise can be returned or exchanged within 30 days of purchase.

• Shipping and handling is not refundable.

• Package tracking is suggested when shipping a return.

• Please mail the merchandise with the Returns and Exchanges form to: Rasta Empire
332 E. 10th St.
Jacksonville, Florida 32206

SHIPPING

RastaEmpire.com ships orders Monday - Friday 9am - 5pm EST, excluding U.S. federal holidays.

• We ship to the U.S., U.S. Territories, and APO/FPO/DPO addresses.

CLICK HERE to view the shipping methods, estimated delivery time, and cost.

INTERNATIONAL SHIPPING

RastaEmpire.com ships orders Monday - Friday 9am - 5pm EST, excluding U.S. federal holidays.

• We ship to over 100 countries worldwide.

CLICK HERE to view the countries we ship to, shipping methods, estimated delivery time, and cost.

• Duties, customs, or additional fees may apply depending on your country's customs policies.

ORDER STATUS

A confirmation email will be sent immediately after placing an order and once your order has shipped.

• The shipment confirmation email will include tracking information.

• It may take up to 24 hours for the tracking information to be updated by the postal carrier.

• Already have an account? Log in for easy access to your order status and history.

GIFT CARDS

E-Gift Certificates and physical Gift Cards are available at RastaEmpire.com.

• E-Gift Certificates are delivered via email instantly.

• Physical Gift Cards are mailed to you or directly to the recipient.

• Available in increments of $25, $50, $75, $100, $150, and $200.

CONTACT US

Need assistance? We're happy to help! We're available Monday - Friday 9am - 5pm EST, excluding U.S. federal holidays.

• Send us an email at orders@rastaempire.com

 
 
Need Help Ordering?
Email Orders@RastaEmpire.com
WE ARE HAPPY TO HELP!
Open 9AM - 5PM, EST Monday - Friday.