15% OFF EVERYTHING STOREWIDE FOR BACK TO SCHOOL! Coupon Code: 15OFF

Customer Service

We're committed to the highest level of customer satisfaction. Our customer service section will help answer your questions.

RETURNS & EXCHANGES

We want you to be 100% happy with your purchase from RastaEmpire.com.

• Unused or defective merchandise can be returned or exchanged within 30 days of purchase.

• Shipping and handling is not refundable.

• Package tracking is suggested when shipping a return.

• Please mail the merchandise with the Returns and Exchanges form to: Rasta Empire
332 E. 10th St.
Jacksonville, Florida 32206

SHIPPING

RastaEmpire.com ships orders Monday - Friday 9am - 5pm EST, excluding U.S. federal holidays.

• We ship to the U.S., U.S. Territories, and APO/FPO/DPO addresses.

CLICK HERE to view the shipping methods, estimated delivery time, and cost.

INTERNATIONAL SHIPPING

RastaEmpire.com ships orders Monday - Friday 9am - 5pm EST, excluding U.S. federal holidays.

• We ship to over 100 countries worldwide.

CLICK HERE to view the countries we ship to, shipping methods, estimated delivery time, and cost.

• Duties, customs, or additional fees may apply depending on your country's customs policies.

ORDER STATUS

A confirmation email will be sent immediately after placing an order and once your order has shipped.

• The shipment confirmation email will include tracking information.

• It may take up to 24 hours for the tracking information to be updated by the postal carrier.

• Already have an account? Log in for easy access to your order status and history.

GIFT CARDS

E-Gift Certificates and physical Gift Cards are available at RastaEmpire.com.

• E-Gift Certificates are delivered via email instantly.

• Physical Gift Cards are mailed to you or directly to the recipient.

• Available in increments of $25, $50, $75, $100, $150, and $200.

CONTACT US

Need assistance? We're happy to help! We're available Monday - Friday 9am - 5pm EST, excluding U.S. federal holidays.

• Call toll-free at 1-877-453-3887

• International Orders: call direct at +1 904-379-5498

• Send us an email at orders@rastaempire.com

 
 
Need Help Ordering?
Email Orders@RastaEmpire.com
WE ARE HAPPY TO HELP!
Open 9AM - 5PM, EST Monday - Friday.