Frequently Asked Questions

Ordering Online: After filling your shopping cart with the desired items, proceed to checkout to select shipping options and securely enter your payment information.

Ordering by Phone: To order by phone call 1-877-453-3887 – Monday through Friday 9:00am to 5:00pm EST, excluding U.S. federal holidays. Please have your credit card information available and the SKU numbers of the items you would like to purchase ready when calling.

 

We accept VISA, MasterCard, Discover, American Express, PayPal, and RastaEmpire gift cards.

Please note that we cannot process all international credit cards. In this case we recommend using PayPal.

 

We use a state-of-the-art 128-bit encryption technology to protect your credit card/personal information. Every online transaction you make with us will be 100% safe and secure. Click here to view our privacy and security policy.

 

Once you push the “Place Order” button.

 

There are several places to enter a coupon code during the checkout process. After you enter the coupon code, click apply code and you will see the coupon discount deducted from your subtotal.

 

We offer a variety of shipping options and rates. Click here to view the shipping methods, estimated delivery times, and cost.

 

We ship to over 100 countries worldwide. Click here to view the countries we ship to, shipping methods, estimated delivery times, and cost.

Please note duties, customs, or additional fees may apply depending on your country’s customs policies.

 

Yes and thank you for your service. Click here for more information on APO/FPO shipping.

 

RastaEmpire.com ships orders Monday through Friday, excluding federal holidays within the United States. Properly completed orders placed Monday through Thursday will ship within 24 hours. Most orders placed before 2:00pm EST Monday through Friday will ship the same business day. Orders placed after 2:00pm EST, on weekends, or US Holidays will be shipped on the next business day. Weekend orders include Friday after 2:00pm EST.

There will be exceptions at times, but we do our best to ship all orders as fast as possible. Please note that inconsistencies in your order may possibly delay your order, such as differing billing and shipping addresses. Please enter a valid phone number and email address where you can be reached to avoid delays.

 

You will receive a confirmation email immediately after placing your order and once your order has shipped. The shipment confirmation email will provide you with the tracking number and postal carrier. Registered customers may log in to your account and click on view order status.

For orders shipped with the United States Postal Service (USPS) you can track your order here: www.usps.com.
For orders shipped with the United Parcel Service (UPS) you can track your order here: www.UPS.com.

 

We will do our best to accommodate your request. We ship all orders as fast as possible and we are not always able to make changes to an order after it’s placed. Please email us at orders@rastaempire.com or call us toll free: 1-877-453-3887 – Monday through Friday 9:00am to 5:00pm EST.

 

We were unable to verify your payment method with your credit card provider or bank. Please enter a valid phone number and email address where you can be reached to avoid delays and/or cancellation.

If your order has been cancelled, please contact your credit card provider or bank to verify the billing information is correct. Then, create a new order using the correct billing information.

 

Yes. Click here for more information on our return and exchange policy.

 

Yes, you will be responsible for the return postage as well as new shipping charges to receive the exchange.

We recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit. RastaEmpire.com will not be responsible for returns lost during shipping.

 

All gift cards, e-gift certificates, swimwear, underwear, body jewelry and clearance merchandise may not be returned for a refund or exchange. Shipping & handling is not refundable for returns and exchanges.

Please note: If non-returnable merchandise is sent back to us, we will need to charge your original payment method to reship your item(s) back to you.

 

If you received damaged/defective merchandise or the wrong item, please contact us immediately upon arrival so we can make it right. Email us at orders@rastaempire.com or call us toll free: 1-877-453-3887 – Monday through Friday 9:00am to 5:00pm EST.

 

Yes. E-Gift Certificates and physical Gift Cards are available at RastaEmpire.com. Click here for more information on our gift certificates.

 

Log in to your account to check the balance of RastaEmpire gift cards and e-gift certificates. If you do not have an account, click here to create an account or contact customer service to check the balance. Please email us at orders@rastaempire.com or call us toll free: 1-877-453-3887 – Monday through Friday 9:00am to 5:00pm EST. Please note that in most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the updated balance is delayed for a period of time.

 

Enter your gift card code on the payment detail page during the checkout process and click apply code. You will see the gift certificate amount deducted from your total.

 

All available sizes for a particular item are displayed on the product detail page. If it isn't on the site, it isn't in stock.

 

We keep all of our products in stock but sometimes temporarily run out of a certain item or size of a design. We will usually receive the product back in stock within 1-3 weeks. If your order contains more than one item out of stock, then it will not typically be shipped out until the product is back in stock and your order is complete. We will contact you immediately if this occurs. Please enter a valid phone number and email address where you can be reached to avoid delays.

 

Yes, we offer a selection of original designs to qualified wholesale customers in the USA and Canada. Click here for more information on our wholesale program.

 


 
Need help ordering?
Call 1-877-453-3887
Call Toll - Free for Assistance.
Open Monday - Friday 9AM - 5PM EST
Need help ordering?
Call 1-877-453-3887
Open Monday - Friday 9AM - 5PM EST